LAST UPDATED ON SEPTEMBER 15, 2020

1. DEFINITIONS

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.as2.ae website (the “Service”) operated by TECH POINT ZONE ELECTRONICS (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

2. ACCOUNTS

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. SHIPPING

We aim to process and ship your orders latest by the same or the next working day of receiving your order. Once the order has been shipped, it can take between 1-3 days to receive the order in UAE. 

For international orders, we use emirates post which is affiliated with DHL. Shipping charges charged from customers are according to the emirates post. The time period mentioned on the checkout page is the average time it takes to deliver the item, but in some consequences, the delivery may be late, it’s not under our control and we will not be responsible for that. TECH POINT ZONE will just ship the Item from here with the service selected by the customer.

CUSTOM DUTY (International Orders)

4. RETURNS

Our refund policy is 5 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping and payment transaction costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Along with this refund fee is 5 AED with is paid by the customer. This fee may change with time as per bank policy.

To complete your return, we require a receipt or proof of purchase. For returns, it is the customer’s responsibility to deliver the item back to TECH POINT ZONE ELECTRONCIS. For the customer’s convenience, TECH POINT ZONE ELECTRONICS may be able to provide an option for collection via courier at a nominal rate.

The recipient of an international shipment may be subjected to pay Customs Duties or fees as levied by the destination country. We have no control over these charges and are unable to calculate what they may be. International shipping times vary by carrier & destination (14-21 working days). In any condition, if the recipient is failed to claim the product, is unable to receive it, or is unable to provide relevant documents, TECH POINT ZONE will not be responsible for such loss and the fund will not be refunded.

5. SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded, unfortunately, sale and customized items cannot be refunded.