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Privacy Policy

Tech Point Zone (“we”, “our” or “us”) is committed to protecting your privacy. This policy explains what personal information we collect when you use techpointzone.com, how we use it, who we share it with, and the choices you have.

📅 Last updated: October 2026⏱ 7 min read🇦🇪 Tech Point Zone Electronics Trading LLC, Dubai
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Your Rights

Access, correct or delete

On this page

  1. About This Policy
  2. Key Terms
  3. Information We Collect
  4. How We Use Your Information
  5. Cookies
  6. Analytics & Advertising
  7. Who We Share Your Data With
  8. How Long We Keep Your Data
  9. Your Rights
  10. Data Security
  11. Third-Party Links & Embedded Content
  12. Comments & Uploaded Media
  13. Children’s Privacy
  14. International Data Transfers
  15. Changes to This Policy
  16. Contact Us
Still have a question? Chat on WhatsApp or email sales@techpointzone.com.
Section 01

About This Policy

This Privacy Policy applies to our website, techpointzone.com, and its subdomains (together, our “Service”). By using our Service, you agree to the collection and use of your information as described in this policy and in our Terms & Conditions.

Section 02

Key Terms

Company
Tech Point Zone Electronics Trading LLC, the business responsible for your information under this policy (“we”, “us”, “our”).
Country
United Arab Emirates, where Tech Point Zone is based.
You / Customer
Any person who visits our website, creates an account or places an order.
Personal Data
Any information that, directly or indirectly, allows a person to be identified.
Cookie
A small amount of data saved by your browser that helps us recognise your browser, remember your preferences and understand how the site is used.
Device
Any internet-connected device, such as a phone, tablet or computer, used to visit our website.
IP address
A number assigned to every device connected to the internet, which can often indicate the approximate location it is connecting from.
Third-party service
Providers such as payment gateways, couriers, analytics and advertising partners who help us run our business.
Section 03

Information We Collect

We collect information when you browse our website, create an account, place an order, subscribe to updates, or contact us.

  • Order & account information: your name, phone number, email address, billing and delivery address, and order history.
  • Payment information: payments are processed securely by our payment providers. We do not store your full card details.
  • Communication data: anything you send us by email, WhatsApp, contact forms or social media.
  • Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and the date, time and duration of your visit.
  • Cookies & tracking data: collected through cookies and similar technologies (see below).
  • Subscription data: your email address or phone number if you sign up for our newsletter or offers.
Section 04

How We Use Your Information

  • To process, deliver and support your orders, including warranty claims and returns
  • To respond to your questions and provide customer service
  • To personalise your experience and improve our website
  • To send order updates and, if you have agreed, offers and news (you can unsubscribe at any time)
  • To run promotions, surveys and other site features
  • To analyse usage trends and improve site performance and security
  • To comply with legal obligations, resolve disputes and enforce our agreements
Section 05

Cookies

Cookies are small text files placed on your device. We use them for the following purposes:

  • Essential cookies: keep your cart, checkout and login working.
  • Authentication cookies: remember your login for two days, or two weeks if you select “Remember Me”.
  • Comment cookies: optionally save your name and email for one year, so you don’t have to re-enter them.
  • Analytics cookies: help us understand, in aggregated form, how visitors use our site (for example, Google Analytics).
  • Marketing cookies: help us measure our ads and show relevant offers (for example, Google Ads and Meta Pixel).

You can set your browser to refuse some or all cookies, or to alert you when cookies are set. Some parts of the website, such as the cart and checkout, may not work properly without them.

Section 06

Analytics & Advertising

We use third-party services to understand how our website is used and to measure our marketing:

  • Google Analytics & Search Console: track website traffic and search performance. You can opt out with the Google Analytics opt-out browser add-on.
  • Google Ads & Meta (Facebook/Instagram): measure ad performance and show relevant ads to people who have visited our site.

These services may use cookies and similar technologies to collect and analyse information about how you use our website.

Section 07

Who We Share Your Data With

We do not sell, trade or rent your personal information. We only share it when necessary:

  • Couriers and delivery partners: to deliver your order.
  • Payment providers: to process your payment securely.
  • Service providers: such as hosting, email and messaging providers who help us run our website and business. They must keep your information confidential.
  • Spam protection: comments and form submissions may be checked by an automated spam-detection service.
  • Legal requirements: where required by law, or in response to valid requests from public authorities.
  • Business transfers: if Tech Point Zone is involved in a merger, acquisition or asset sale.
Section 08

How Long We Keep Your Data

  • Orders & invoices: kept for as long as required for warranty, accounting and legal purposes.
  • Accounts: kept while your account is active. You can view and edit your details at any time (except your username).
  • Contact form messages: kept for as long as needed to respond, and up to one year for reference.
  • Analytics data: aggregated data is kept for up to 26 months.
  • Comments: kept indefinitely, so follow-up comments can be approved automatically.
Section 09

Your Rights

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to correct inaccurate or incomplete data.
  • Deletion: ask us to delete your data, except where we must keep it for legal, accounting or security reasons.
  • Portability: request your data in a machine-readable format.
  • Withdraw consent: unsubscribe from marketing or withdraw consent at any time.
  • Object: object to certain types of processing.

To use any of these rights, contact us using the details below. We will respond within 30 days.

Section 10

Data Security

  • SSL/TLS encryption for all data sent between your browser and our website
  • Regular security updates to our systems and software
  • Access to personal information limited to authorised staff only
  • Secure hosting with industry-standard security practices
No method of transmission over the internet or electronic storage is 100% secure, so while we work hard to protect your data, we cannot guarantee absolute security.
Section 11

Third-Party Links & Embedded Content

Our website may contain links to other websites, or embedded content such as videos, that we do not control. Embedded content behaves exactly as if you had visited the other website, which may collect data about you and use its own cookies.

We are not responsible for the content or privacy practices of other websites, so please read their privacy policies.

Section 12

Comments & Uploaded Media

  • When you leave a comment, we collect the details in the comment form, plus your IP address and browser user agent, to help prevent spam.
  • An anonymised string (hash) of your email address may be sent to Gravatar to check if you use it (Gravatar privacy policy).
  • Images you upload may be publicly accessible, so please remove location data (EXIF GPS) and avoid sharing private information.
  • We may moderate, edit or remove comments that contain spam, offensive language or irrelevant content.
Section 13

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from them. If we learn that a child under 13 has provided personal data, we will delete it promptly. If you are a parent or guardian and believe this has happened, please contact us.

Section 14

International Data Transfers

Some of our service providers, such as analytics and hosting companies, may store and process data on servers outside the UAE. We take reasonable steps to ensure these transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Section 15

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date, and for significant changes we may also show a notice on our website. Continuing to use our website after changes are posted means you accept the updated policy.

Section 16

Contact Us

If you have any questions or requests about this Privacy Policy or your personal data, please contact us:

We aim to respond to all requests within 30 days.

Need help with an order?

Our Dubai team is happy to help with warranty claims, returns, delivery questions or anything else. Monday – Saturday, 10 AM – 7:30 PM, plus WhatsApp support.

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Call +971 52 569 6022
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