SHIPPING POLICY

Order Processing Time

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is processed, you will receive a confirmation message with shipping details.

Shipping Within UAE

We offer fast and reliable delivery across all Emirates. Delivery charges (if applicable) will be shown at checkout.

• Estimated delivery time: 1–3 business days.

International Shipping

We proudly ship to selected international locations. Shipping charges will be calculated at checkout or may be charged upon delivery.

• Delivery time: Varies depending on destination (usually 5–10 business days).

Order Tracking

We want you to know exactly where your package is.

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• You can track your order through the courier service or directly via our Order Tracking page.

Delivery Partners

We work with trusted and verified courier partners to ensure the safe and timely delivery of your products, whether they are bound for a local address in Dubai or an international destination.

Delays in Delivery

While we aim to deliver on time, delays may occasionally occur due to unforeseen circumstances, including:

• Public holidays
• Adverse weather conditions
• Courier service issues
• High order volume

In such cases, our team will keep you informed and assist you accordingly until your package arrives.

Incorrect Address

Please ensure your shipping address is completely accurate at the time of order.

Damaged or Lost Packages

• Damaged Arrivals: If your order arrives damaged, please contact us within 24 hours with photos of the package and product.
• Lost Shipments: In case of lost shipments, we will coordinate directly with the courier and provide a resolution for you.