Refund and Returns Policy

Overview

At Tech Point Zone, we value your satisfaction. If you are not fully satisfied with your laptop purchase, we offer returns and refunds under the following conditions:

• Our return policy is valid for 14 days from the date of delivery.

• After 14 days, unfortunately, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

• The laptop must be unused, undamaged, and in its original packaging.

• You must include the original invoice or proof of purchase.

Non-Returnable Items

We do not accept returns for:

• Used or physically damaged laptops

• Laptops returned without original packaging or accessories

• Any software or digital services

Refunds

Once your return is received and inspected:

• We will notify you via email or WhatsApp.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• If the Laptop is returned within 14 days without any valid reason, our team will inspect the product and decide the percentage of the amount to be deducted.

• For orders paid online (credit/debit card), the card processing fee charged by the payment provider is non-refundable, as this fee is deducted from us at the time of payment. Therefore, the refund amount will exclude the card processing fee.

Exchanges

We only offer exchanges for defective or damaged laptops within the 14-day return period.
To request an exchange, please contact us at sales@techpointzone.com

Shipping Returns

If a return is approved:

• You will need to send the laptop back to our UAE address (provided via email).

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping service.

Need Help?

For any questions related to returns or refunds, please contact us at:
[sales@techpointzone.com] or via WhatsApp on [+971 554949129].